Last Updated: October 20, 2026
Wenda operates this online store and website, including all related information, content, features, tools, products, and services (collectively, the "Services").
Our store is powered by Shopify, which provides the e-commerce platform through which we offer our products and Services.
This Privacy Policy explains how Wenda collects, uses, processes, stores, and discloses personal information when you visit our website, place an order, create an account, contact us, or otherwise interact with our Services.
We are committed to handling personal information responsibly and in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and relevant European Economic Area (EEA) data protection requirements.
If there is a conflict between our Terms of Service and this Privacy Policy regarding the processing of personal information, this Privacy Policy will apply, subject to applicable law.
Please read this Privacy Policy carefully to understand how your personal information is handled and the rights available to you.
Personal information refers to information that identifies or can reasonably be linked to an individual.
Depending on how you interact with our Services, we may collect or process the following categories of personal information:
Contact Information: Name, email address, telephone number, billing address, shipping address, and other contact details provided when placing an order or contacting us.
Payment and Billing Information: Billing details, payment method information, transaction records, and payment confirmation details. Full payment card information is handled by the relevant payment service providers as applicable.
Account Information: Account identifiers, login credentials, preferences, and settings associated with a customer account where such accounts are available.
Order and Transaction Information: Products purchased, order numbers, purchase dates, transaction amounts, shipping details, returns, cancellations, refunds, and order history.
Customer Communications: Messages, inquiries, feedback, and information provided when contacting our customer support team.
Technical Information: IP address, browser type, device information, operating system, and other technical identifiers generated when accessing our website.
Website Usage Information: Information about website interactions, pages visited, products viewed, shopping cart activity, and browsing behavior, subject to applicable privacy and cookie consent requirements.
Marketing Preferences: Information about newsletter subscriptions, marketing consent, and communication preferences where applicable.
We collect personal information only where it is relevant to providing our Services, fulfilling legal obligations, or pursuing another lawful and disclosed purpose.
We may obtain personal information from the following sources:
Directly from You: When you place an order, create an account, subscribe to communications, complete a form, or contact customer support.
Automatically Through Our Website: When your device interacts with our website using cookies, pixels, server logs, and similar technologies, subject to applicable consent requirements.
Service Providers: Including Shopify, payment processors, shipping providers, and other service providers assisting with our business operations.
Business Partners and Third Parties: Where information is lawfully provided to support customer transactions, fraud prevention, analytics, or other disclosed services.
We process information received from third parties only where there is an appropriate lawful basis.
Depending on the Services you use, Wenda may process personal information for the following purposes:
Order Processing and Fulfillment
We use personal information to process payments, confirm orders, arrange shipment, provide order tracking, manage deliveries, and process cancellations, returns, exchanges, or refunds.
Customer Support and Communication
We use contact information to respond to inquiries, provide customer assistance, communicate order updates, and resolve transaction-related issues.
Account Management
Where customer accounts are available, we process account information to maintain accounts, manage account preferences, and provide access to relevant order information.
Website Operation and Improvement
We may process technical and usage information to maintain website functionality, improve performance, identify technical issues, and enhance the shopping experience.
Marketing and Advertising
Where permitted by applicable law, we may use personal information to send promotional communications, newsletters, or product updates.
We obtain consent for electronic marketing and non-essential tracking where required by law. Customers may withdraw marketing consent or unsubscribe from promotional communications at any time.
Security and Fraud Prevention
We process relevant information to protect our website, verify transactions, prevent fraudulent activity, and maintain the security of our Services.
Legal and Regulatory Compliance
We may process personal information to comply with applicable accounting, taxation, consumer protection, data protection, and other legal obligations.
Where the GDPR applies, we process personal information only when an appropriate legal basis exists under Article 6 of the GDPR.
Depending on the specific processing activity, these legal bases may include:
Performance of a Contract
Processing necessary to complete customer purchases, arrange deliveries, provide customer support relating to orders, and fulfill contractual obligations.
Compliance with Legal Obligations
Processing necessary to comply with applicable taxation, accounting, consumer protection, and other legal requirements.
Legitimate Interests
Processing necessary for legitimate business purposes, such as maintaining website security, preventing fraud, responding to customer inquiries, and improving the operation of our Services, provided these interests are not overridden by the rights and freedoms of the individuals concerned.
Consent
Processing based on your freely given consent, including certain marketing communications, optional cookies, and advertising technologies where consent is required.
You may withdraw consent at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.
Where a particular activity requires another legal basis, we will identify and rely on that basis in accordance with applicable law.
We may disclose personal information to third parties where necessary for legitimate business operations and where permitted by applicable law.
Recipients may include:
Shopify: Our e-commerce platform provider, which processes information to support store functionality, customer transactions, and other platform services.
Payment Service Providers: Providers that securely process customer payments and related transaction information.
Shipping and Fulfillment Providers: Companies responsible for preparing, transporting, tracking, and delivering orders.
Technology and Hosting Providers: Organizations supporting website hosting, technical maintenance, security, and related infrastructure.
Customer Support Providers: Service providers assisting with customer inquiries and order-related communications, where applicable.
Analytics and Advertising Providers: Where relevant services are enabled and the required lawful basis or consent has been established.
Legal and Regulatory Authorities: Where disclosure is required by law, a valid legal process, or an authorized regulatory request.
We may also disclose information where necessary to protect our legal rights, investigate suspected fraud, or complete a lawful business restructuring or transfer.
We do not disclose personal information to unrelated third parties for their independent marketing purposes without an appropriate legal basis.
We do not treat personal information as a product for sale. Certain advertising-related disclosures may nevertheless qualify as regulated sharing under applicable privacy legislation, and we provide any required choices and notices.
Our Services are hosted and supported by Shopify, which provides the technology required to operate our online store.
Shopify may collect and process personal information concerning your use of our website, transactions, and interactions with Shopify-powered services.
Personal information provided through our Services may be transmitted to Shopify and authorized service providers for processing in connection with order management, payment processing, fraud prevention, website functionality, and other relevant purposes.
Where enabled, certain Shopify enhanced services may use information from interactions with our store and other Shopify merchants to improve commerce-related services.
For processing carried out independently by Shopify, Shopify is responsible for the relevant processing activities and the privacy rights associated with them.
You can review additional information through the Shopify Consumer Privacy Policy.
You may also review available Shopify privacy rights and request options through the Shopify Privacy Portal.
Our website uses cookies and similar technologies to operate essential website functions and, where enabled, support analytics, personalization, and advertising.
Cookies are small data files stored on your device when you visit a website.
Depending on the services and integrations enabled, we may use the following categories:
Essential Cookies: Necessary for core website functionality, including shopping carts, checkout, security, and account access.
Analytics Cookies: Used to understand website traffic, visitor interactions, and website performance.
Functional Cookies: Used to remember selected preferences and improve website functionality.
Marketing and Advertising Cookies: Used, where enabled, to measure advertising effectiveness and support personalized advertising.
Where required by applicable law, we obtain consent before placing or accessing non-essential cookies or using similar tracking technologies.
You may accept, reject, or modify non-essential cookie preferences through the cookie consent tools provided on our website, where available.
You may also manage cookies through your browser settings. Disabling strictly necessary cookies may affect certain website functions.
Third-party providers may have their own cookie and privacy policies.
For information about Shopify cookies, please review Shopify's published Cookie Policy.
We may offer customers the opportunity to subscribe to newsletters, promotional emails, or other marketing communications.
Marketing messages will be sent only where permitted by applicable law, including where valid consent has been obtained or another lawful exception applies.
Customers can unsubscribe from promotional emails using the unsubscribe link included in the communication.
You may also request to stop receiving promotional communications by contacting support@wenda.no.
Unsubscribing from marketing does not prevent us from sending necessary transactional communications, such as order confirmations, shipping updates, or customer service responses.
Where personal information is processed for direct marketing, you have the right to object to that processing.
Our Services may contain links to external websites, applications, or online platforms operated by independent third parties.
These third-party services may have their own privacy notices, data processing practices, and terms of use.
Wenda does not control the privacy practices of independent external websites.
We recommend reviewing their privacy policies before providing personal information or interacting with their services.
Linking to a third-party website does not automatically constitute an endorsement of its content or privacy practices.
Our Services are intended for customers who are legally permitted to make online purchases.
We do not knowingly collect personal information directly from children where doing so would violate applicable data protection laws.
If we become aware that personal information has been collected from a child without an appropriate lawful basis or required parental authorization, we will take reasonable steps to address the matter, including deleting the information where required.
Parents or legal guardians who believe that a child has provided personal information unlawfully may contact us at support@wenda.no.
We take reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, loss, or misuse.
These measures may include access restrictions, secure data transmission, service provider safeguards, and other appropriate security controls.
However, no online platform or electronic transmission system can guarantee absolute security.
We retain personal information only for as long as necessary for the purposes for which it was collected or as required by applicable law.
Retention depends on the category and purpose of the information:
Order and Transaction Records: Retained for the periods required by applicable tax, accounting, contractual, and consumer protection legislation.
Customer Account Information: Retained while an account remains active and for any additional period necessary to meet lawful obligations.
Customer Support Communications: Retained as needed to resolve inquiries, maintain relevant transaction records, and comply with legal obligations.
Marketing Information: Retained for marketing purposes while a valid lawful basis continues to exist, subject to consent withdrawal, objections, and applicable retention requirements.
Technical and Security Information: Retained for periods reasonably necessary for security, fraud prevention, operational requirements, and legal compliance.
Where personal information is no longer necessary and no legal obligation requires continued retention, it will be deleted, anonymized, or otherwise handled in accordance with applicable law.
Customers may request further information about applicable retention periods by contacting us.
Depending on applicable data protection laws, including the GDPR, you may have the following rights regarding your personal information:
Right of Access
You may request confirmation of whether we process your personal information and obtain access to relevant personal information.
Right to Rectification
You may request the correction of inaccurate or incomplete personal information.
Right to Erasure
You may request the deletion of personal information where the legal conditions for erasure are met.
Right to Restrict Processing
You may request that processing of your personal information be restricted in certain circumstances.
Right to Data Portability
Where applicable, you may request a copy of relevant personal information in a structured, commonly used, machine-readable format and request its transfer to another controller where technically feasible.
Right to Object
You may object to processing based on legitimate interests in circumstances provided by law.
You may object at any time to the processing of your personal information for direct marketing.
Right to Withdraw Consent
Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out beforehand.
Rights Related to Automated Decision-Making
Where applicable, you may have rights concerning decisions based solely on automated processing that produce legal or similarly significant effects.
Right to Lodge a Complaint
You may lodge a complaint with a competent data protection supervisory authority if you believe your personal information has been processed unlawfully.
To exercise any applicable rights, contact us at support@wenda.no.
We may request reasonable information to verify your identity before responding to a request.
We will respond within the time limits required by applicable law. Under the GDPR, this is generally within one month, subject to legally permitted extensions.
We will not unlawfully discriminate against individuals for exercising their privacy rights.
Certain service providers, including payment processors and fraud prevention services, may use automated systems to identify unusual transactions, assess security risks, or protect against fraudulent activity.
Where such processing involves personal information, it will be carried out in accordance with applicable legal requirements.
If a decision based solely on automated processing produces legal or similarly significant effects concerning you, any applicable rights to obtain information, express your point of view, contest the decision, or obtain human intervention will be respected.
Where additional disclosures are required for automated decision-making, we will provide them in accordance with applicable law.
If you have concerns about how Wenda collects, uses, or processes your personal information, please contact us first at support@wenda.no.
We will review your concerns and respond in accordance with applicable data protection requirements.
You also have the right to lodge a complaint with a competent supervisory authority.
Relevant authorities may include:
Hellenic Data Protection Authority (Greece): https://www.dpa.gr/en
Norwegian Data Protection Authority (Datatilsynet): https://www.datatilsynet.no/en/
Depending on your circumstances, you may also contact the data protection supervisory authority in the EEA country of your habitual residence, place of work, or the location of an alleged infringement.
Wenda may use service providers, including Shopify and other authorized partners, that process or store personal information in countries outside the European Economic Area (EEA).
Where personal information is transferred outside the EEA, we will ensure that an appropriate transfer mechanism is used where required by applicable law.
Depending on the destination country and processing circumstances, these mechanisms may include:
An adequacy decision adopted by the European Commission.
European Commission-approved Standard Contractual Clauses.
Other safeguards or lawful transfer mechanisms recognized under applicable data protection legislation.
Where required, additional measures will be considered to protect personal information transferred internationally.
Customers may contact us at support@wenda.no to request further information concerning relevant international transfers and applicable safeguards.
Certain personal information is necessary to complete purchases and provide requested Services.
For example, we generally require appropriate contact, delivery, and payment information to process an order.
If necessary information is not provided, we may be unable to complete the relevant transaction, arrange delivery, or respond to a specific service request.
Information requested for optional activities, such as promotional subscriptions, is not a condition of making a purchase unless otherwise clearly stated and legally justified.
Wenda may update this Privacy Policy periodically to reflect changes in our Services, business practices, technology, or applicable legal and regulatory requirements.
When this Privacy Policy is updated, the revised version will be published on our website with an updated "Last Updated" date.
Where required by applicable law, we will provide additional notice or request consent before introducing material changes to personal information processing practices.
We encourage customers to review this Privacy Policy periodically.
If you have questions about this Privacy Policy, our data protection practices, or wish to exercise your privacy rights, please contact us using the information below.
Address: Chiou 31-33, 153 43 Agia Paraskevi, Greece
Email: support@wenda.no
Monday to Friday: 9:00 AM to 5:00 PM
Saturday and Sunday: Closed
Time zone: Athens time (Greece)
Response time: We respond within one business day.