At Wenda, we want you to be satisfied with your purchase. If for any reason you're not happy with your order, we offer a simple and straightforward return and refund process.
Return Period: You can request a return within 30 days of the purchase date.
Item Condition: Items must be unused, in their original condition and packaging, with all included accessories.
Return Shipping Costs: Customers are responsible for return shipping costs for change-of-mind returns. Wenda covers applicable return shipping costs for damaged, defective, or incorrect items.
Customers in Norway also have a statutory 14-day right of withdrawal from receiving their order, subject to applicable legal exceptions.
Contact Customer Service: Email us at support@wenda.no with your order number and reason for return.
Receive Return Instructions: Our team will provide a Return Authorization (RA) number, return address, and detailed instructions. Statutory withdrawal rights do not depend on receiving authorization.
Package Your Return: Carefully pack the item in its original packaging, including all accessories and documentation.
Return Shipping: Arrange return shipping using a suitable carrier. We recommend using a trackable shipping method.
Send the Package: Ship the item to the return address provided by our customer support team.
Inspection: Once we receive your return, we will inspect the item to confirm its eligibility.
Refund: After approval, we will process your refund to your original payment method within 3 business days. Additional processing time may depend on your bank or payment provider.
For statutory withdrawals, refunds will be issued within the legally required period, generally within 14 days of receiving your withdrawal notice. Where permitted by law, we may wait until the returned goods or proof of return shipment are received.
If you wish to exchange an item, please contact us at support@wenda.no. We recommend returning the original item and placing a new order once the return is accepted. Statutory rights relating to defective products remain unaffected.
Opened or used products may not qualify for returns under our voluntary return policy. Certain items may also be excluded for hygiene or safety reasons where legally permitted.
These conditions do not affect your statutory withdrawal rights or your rights concerning damaged, defective, or incorrect products.
Address: Chiou 31-33, 153 43 Agia Paraskevi, Greece
Email: support@wenda.no
Monday to Friday: 9:00 AM to 5:00 PM
Saturday and Sunday: Closed
Time zone: Athens time (Greece)
Response time: We respond within one business day.