Frequently Asked Questions

What products do you offer?

At Wenda, we offer a selection of home accessories, lighting products, electronic gadgets, toys, fitness accessories, and lifestyle products designed for everyday use.

Our product listings include images, available options, and essential product details to help customers make informed purchasing decisions.

How can I place an order?

Simply browse our website, select your desired products, and click “Add to Cart.” Follow the checkout instructions to complete your purchase securely.

What payment methods do you accept?

We accept payments through American Express, Apple Pay, Google Pay, Klarna, Maestro, Mastercard, PayPal, Shop Pay, UnionPay, and Visa.

All payments are processed in Norwegian Krone (NOK).

How long does shipping take?

Orders are processed within 1–2 business days, Monday through Friday. Estimated delivery takes 3–9 working days from the order date, including processing time.

Shipping costs NOK 59 for orders below NOK 499. Orders of NOK 499 or more qualify for free shipping within Norway.

Do you offer international shipping?

No, we currently ship only to Norway. We may consider expanding to additional countries in the future.

What happens if my payment is declined?

If your payment is declined or interrupted, your order will not be confirmed. Please verify your payment details or contact your payment provider. You will receive an order confirmation email once your purchase is successfully completed.

What is your return window?

We accept eligible returns within 30 days of the purchase date. Items must be unused, in their original condition and packaging, with all included accessories.

Customers in Norway also have a statutory 14-day right of withdrawal from receiving their order, subject to applicable legal exceptions.

Who pays for return shipping?

Wenda covers applicable return shipping costs for damaged, defective, or incorrect items. For change-of-mind returns, customers are responsible for return shipping costs, where permitted by law.

Do you charge restocking fees?

Our current Return & Refund Policy does not specify a separate restocking fee. Please contact our customer support team for clarification before arranging a return.

How long do refunds take?

Once your return is received, inspected, and approved, refunds are processed within 10 business days to the original payment method. Additional processing time may depend on your bank or payment provider.

Statutory withdrawal refunds are handled within the timeframe required by applicable law.

Wenda

Address: Chiou 31-33, 153 43 Agia Paraskevi, Greece

Email: support@wenda.no

Customer service hours

Monday to Friday: 9:00 AM to 5:00 PM

Saturday and Sunday: Closed

Time zone: Athens time (Greece)

Response time: We respond within one business day.